Terms of Service | NorthServices Care

Key Principles

These terms outline the framework for our home care services. They are designed to protect both your family and NorthServices Care.

Service Scope

Support is based on your agreed care plan. Clinical tasks are performed only by appropriately qualified personnel. We may adjust staffing to maintain safe coverage.

Bookings & Changes

Confirmations are sent in writing. Please give at least 24 hours’ notice for schedule changes or cancellations to avoid fees.

Fees & Payment

Rates are confirmed before services begin. Invoices are payable upon receipt unless otherwise agreed. Late or unpaid invoices may pause services.

Our Commitments

We provide vetted, insured caregivers and supervise care quality.
We follow your care plan and communicate material changes.
We keep your personal information secure and confidential.
We respond to urgent matters on our 24/7 lines: 011 027 06475 or 063 380 0740.

Your Responsibilities

Provide accurate health and safety information and a safe environment for care.
Notify us promptly of changes to health, medications, or risks at home.
Use our services for lawful purposes only and treat caregivers with respect.
Contact emergency services first for life-threatening situations.

Liability & Disclaimers

To the fullest extent permitted by South African law:

Services are provided “as available”; we do not guarantee uninterrupted availability.
We are not liable for indirect, consequential, or punitive damages.
Total liability is limited to the fees paid for services in the 3 months before any claim.
Web content is informational and not medical advice; always consult your healthcare provider.

Other Terms

We may update these terms; continued use constitutes acceptance of updates.
Governing law: South Africa. Disputes: good-faith resolution first, then South African courts.
Contact for questions: info@northservicescare.co.za or 011 027 06475.