Privacy Policy | NorthServices Care

Your Privacy Matters

We comply with South Africa’s Protection of Personal Information Act (POPIA). This policy explains what we collect, why we collect it, and how you can exercise your rights.

Information We Collect

Contact details, care needs, and related health information you provide; communications with our team; basic usage data from our site (e.g., analytics, if enabled).

How We Use It

To respond to enquiries, create care plans, deliver services, improve quality, meet legal obligations, and communicate with you about care and billing.

Protection

Data is stored securely with access limited to authorised personnel. We use reasonable technical and organisational safeguards to prevent unauthorised access or loss.

Your Rights & Choices

Access, correct, or delete your personal information, subject to legal requirements.
Withdraw consent for optional processing (e.g., marketing) at any time.
Request details of third parties we share data with in order to provide services.
Raise concerns with us first; you may also contact the Information Regulator.

Sharing & Retention

We share data only with trusted providers needed to deliver care, process payments, or support our systems, under confidentiality obligations.
We retain data only as long as needed for care, legal, and reporting purposes, then securely delete or de-identify it.
We do not sell personal information.

Contact & Cookies

Privacy contact: info@northservicescare.co.za or 011 027 06475.
If analytics/cookies are used, they are for basic site performance; you can block cookies in your browser.
For urgent matters, use our 24/7 lines: 011 027 06475 or 063 380 0740.

We may update this policy; the latest version will be posted here.