Whether you are ready to book a consultation or just have a question, our dedicated coordinators are here to help 24 hours a day.
Reach out to us through any of these channels. We typically respond within 2 hours during business hours and within 30 minutes for urgent inquiries.
Call us immediately for urgent needs, consultations, or emergency situations.
011 027 06475
+27 63 896 2618
Both lines monitored 24 hours
For non-urgent matters, documentation, or detailed questions.
info@northservicescare.co.za
Response within 2-4 business hours
Monday - Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 1:00 PM
Emergency Line: 24/7 Available
55 Caretaker Avenue, Sandton
Johannesburg, 2191
South Africa
By appointment only
Visit our head office in Sandton, Johannesburg. Please note that visits are by appointment only to ensure we can give you our full attention.
55 Caretaker Avenue, Sandton, Johannesburg, 2191
By appointment only
If you have an urgent care need or emergency situation, please call our 24/7 emergency line immediately. Our team is trained to handle urgent situations and can dispatch caregivers quickly when needed.
Emergency Line: +27 63 896 2618For standard services, we can typically begin within 24-48 hours after the initial assessment. For emergency situations, we can often arrange care within 2-4 hours. The exact timeline depends on your specific needs and caregiver availability.
We primarily serve the Greater Johannesburg area including Sandton, Randburg, Rosebank, Bryanston, and surrounding suburbs. For specialised services, we may be able to arrange care in other areas - please contact us to discuss your location.
All caregivers undergo rigorous screening including criminal background checks, reference verification, qualification validation, health screening, and comprehensive interviews. They also receive ongoing training and regular performance evaluations.
Yes, we encourage a meet-and-greet session before services begin. This allows you to get to know the caregiver, discuss specific needs, and ensure it's a good match. There's no charge for this introductory meeting.
We maintain a team of backup caregivers who are familiar with our standards and procedures. If your regular caregiver is unavailable, we will provide a suitable replacement and ensure they are fully briefed on your care plan.